Présentation

ITSM & ITAM global solution

Service desk, Asset management, IT inventory :
Full control of infrastructures with a global solution that makes sense.

features and functionalities of pytheas service desk AND pytheas service center
Administration	Remote distribution Remote control Production of Master Images for rapid computer (re-)deployment Data access security
Supervision	Equipment checking Process automation and modelling: Workflow and escalations, alerts, e-mailing and reporting
Technique	PC and server inventory... Network equipment inventory through SNMP PDA assisted inventory (first inventory and bar coding) Data transfers from various directory applications: Active Directory, LDAP, NDS Communication through company e-mail serve
Management	Assets management Service Desk Incident management Gestion des priorités Service level management Change management Service asset and configuration management Financial management for IT services Consommables
Video presentation	Presentation of PYTHEAS Service Desk