Global solution

• PYTHEAS Service Desk is an ITSM solution of assets management and service desk.

Full ITIL coverage

• Coverage of 15 ITIL v2011 processes. The overall processes ara managed in a single data base.

Assets management

• PYTHEAS allow to implement an infrastructure management in a common data base with your Services center.

Administration tools

• Software deployment
• Software audit
  
• Deployment solution
  
• Remote control
  
• Printers deployment

Workflow

• The workflow engine allows to automate repetitive tasks, either sequentially or in parallel, of pre-scheduled actions.

Universal gateway

• Customizable interface with the main solutions (Landesk, SCCM...), LDAP directory, Active Directory, ERP and systems supervision.
  

Inventories (PDA)

• Our inventory solution meet all your needs in physical inventory and accounting reconciliation.
  

Mobility

• Web solution (http) : Compatible with every operating systems.
  
• Same functionalities as the thick client (/windows client)

Distribution

• On-Premise
• Standard SaaS
  
• Dedicated SaaS
  
• Hybrid SaaS
  

Architecture

• SGBD : SQL server, Oracle eand PostgreSQL
• Virtualisation : Compatible with virtualization solutions (VMware and Microsoft Hyper-V).
• Compatible with thin client (TSE, Citrix,...)

Service

• Consulting in service desk and assets management
  
• Project management
  
• Study and perform inventories
  
• Installing and configuring
• Training
• Customizing and specific developments
• Data transfer
  

Benefits

• Have a look on the assets of PYTHEAS Servicer Desk.