Integration of inventory, Asset Management and Help Desk functions

Efficient asset management starts with a detailed analysis of the information to be managed. Then, in this knowledge, the inventory has to be as exhaustive as possible given the identified needs. This inventory whether automated or not will provide the sufficient and necessary base to track equipments and maintenance work.

With an inventory tool such as PAMScan from PYTHEAS you can:

• • - List all equipment with its technical configuration
  • - Identify used software and the number of installed user licenses
  • - Specify equipment geographical location
  • - Identify users

Once the inventory is carried out, controlled asset management is possible:

• - Tracking of equipment life cycle (location, valuation, upgrades)
• - Efficient management of IT and non-IT resources by service or site
• - Daily listing of software used in the company and license management
• - Easier system migrations by anticipating hardware and software upgrades
• - Optimized acquisition tracking (from purchase request to invoice, via order and delivery forms)
• - Tight management of fixed assets

Finally, an efficient Help-Desk unit results in:

• - Users’ prompt satisfaction,
• - Working out the cost of maintenance work by service, type of request, type of work,
• - Measuring pending workload and anticipating requirements to tackle it.

All these capabilities in one single product constitute a major token of efficiency and optimization by granting:

An optimized IT Service's modus operandi

• • - Constant update through inventory automation
  • - Pooling of technicians’ knowledge and experience (knowledge base)
  • - Greater identification of skills required from technicians 
  • - Analysis of service activity by work type (installation, debugging, training, consumables delivery, etc) by equipment type, brand, model, etc
  • - Optimized updates with a single centralized referential.

An improved service to users

• • - Greater reactivity to their inquiries: immediate consulting of required information (such as equipment and inquirer’s features, history of maintenance works carried out, etc),
  • - More adapted answer (first-call resolution, no more useless moving around desks, immediate availability of information required for manual maintenance, etc),
  • - Real quality of service.

Controlled budgets

• • - Waste-free and coherent allocation of resources
  • - Total awareness in future equipment choices (breakdown rate by brand, model, etc)
  • - Negotiation of assistance contracts with software editors or equipment suppliers 
  • - Identification of users’ profiles required for the Help-Desk

Apart from the intrinsic benefit of inventory, asset management and help desk software, their perfect integration offers various positive features, the advantages of which can be immediately observed on:

• - IT teams’ internal operation
• - Service quality
• - Controlled costs and budgets.